Pixelapes Support

Pixelapes are committed to providing excellent support for all of our customers, whether you have a domain registration problem or an issue with your web hosting.

All of our hosting packages are business grade and we fully manage all aspects of our servers ensuring the best possible level of up-time for your website or web application. Our server administrators purchase, configure, monitor and manage all of our hardware, operating system, security, database, connectivity and bandwidth issues. We have daily backup with off-site storage of all of our backups as well as a full redundancy plan.

Support Packages

Standard:

• 24 hour Email & Trouble Ticket Support
• Phone Support during office hours (Monday – Friday 0900 – 1800 GMT)
• Included with all domain names and standard hosting plans

Premium:

• 24 x 7 Email Support
• 24 x 7 Phone support direct to Pixelapes
• Includes 100% Network and Power SLA’s
• Includes 2 Hour Hardware Fix SLA’s
• Available as an add-on to any plan for just €59.95 per month (contact us to arrange premium support)

Standard Support Information

Email: support@pixelapes.com
Web Based: http://support.pixelapes.com
Telephone: +353 76 602 4239

Support Ticket Submission

1. Your Name(required)
2. Email(valid email required)
3. Website
4. Subject(required)
5. Support Request(required)

 

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