Pixelapes are committed to providing excellent support for all of our customers, whether you have a domain registration problem or an issue with your web hosting.
All of our hosting packages are business grade and we fully manage all aspects of our servers ensuring the best possible level of up-time for your website or web application. Our server administrators purchase, configure, monitor and manage all of our hardware, operating system, security, database, connectivity and bandwidth issues. We have daily backup with off-site storage of all of our backups as well as a full redundancy plan.
- 24 hour Email & Trouble Ticket Support
- Phone Support during office hours (Monday – Friday 0900 – 1800 GMT)
- Included with all domain names and standard hosting plans
- 24 x 7 Email Support
- 24 x 7 Phone support direct to Pixelapes
- Includes 100% Network and Power SLA’s
- Includes 2 Hour Hardware Fix SLA’s
- Available as an add-on to any plan for just €59.95 per month (contact us to arrange premium support)